General Terms and Conditions
Updated: August 28, 2024
Website: www.spraga.com
Dear Customers,
We are pleased that you are interested in our goods and services. The document you are currently reading, known as the "General Terms and Conditions" (hereafter referred to as "Terms"), is a legal document outlining the regulations associated with purchasing goods or utilizing services through our e-shop, which is accessible at www.spraga.com ("Spraga e-shop").
These Terms are specifically intended for the purchase of goods for personal consumption. Purchasing goods for resale is not permitted on the Spraga e-shop. The typical customer of the Spraga e-shop is an individual purchasing goods for their own use or for the needs of close persons. These terms are effective from September 20, 2024.
Chapter 1: Customer Account
1.1 Creating a Customer Account
1.2 Cancelling a Customer Account
Chapter 2: Terms of Use of the Spraga e-shop
Chapter 3: Orders
3.1 Placing an Order
3.2 Changes to Orders
Chapter 4: Payment
Chapter 5: Withdrawal from the Contract
Chapter 6: Data Protection
Final Provisions
COMPLAINT PROCEDURE
Dear Customers,
We are pleased that you are interested in our goods or services. The document you are currently reading is our complaint procedure ("Complaint Procedure"). This legal document describes the rules for exercising rights arising from defective performance (complaints) in connection with the purchase of goods or use of services offered on the e-shop accessible via www.spraga.com ("Spraga e-shop").
This Complaint Procedure applies to you if you are:
Please note that the purchase of goods for the purpose of resale or further business activities is not allowed on the Spraga e-shop. Whether you are an individual or a legal entity, we will refer to you as "customer" or "you" in this document unless otherwise indicated by the context.
The rights and obligations not covered by this Complaint Procedure are governed by the applicable laws of the Czech Republic. The Spraga e-shop is operated by SPRAGA UNION LTD, VAT: Company number 15844395, with its registered office at 4th Floor Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB. This Complaint Procedure is effective from September 20, 2024. If you do not find an answer to your question in the Complaint Procedure, please contact us at info@spraga.com.
RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
You have the right to claim defects that appear on the goods within 24 months of receiving them unless otherwise stated in this Complaint Procedure. This does not apply to:
If you were not informed about specific features of the goods before concluding the purchase contract, we guarantee that the goods:
If a defect appears within the first year after receipt, it is assumed that the defect existed at the time of delivery, unless this is incompatible with the nature of the goods. You cannot claim defects if they were caused by your own actions or if they result from normal wear and tear.
HOW TO MAKE A COMPLAINT
You can make a complaint in the following ways:
Online Complaint
Standard Complaint
COMPLAINT PROCESS
FINAL PROVISIONS